FAQ

Answering as many questions as possible!

How often will I get a sticker pack?

All subscriptions are mailed on the 4th of the month.  

What is the deadline to order?

All orders placed by the last day of the month prior will ship on the 4th of the next month.  For example: A purchase anytime in August will receive September's pack, shipping on September 4th.

What's included?

Amazing stickers of course!  But really - all packs include 8 sheets of stickers, most of which are Four Bears originals, featuring various global artists and a fun postcard to decorate.  The Little Kids pack also includes activity pages and the 8 sheets will include puffy and scented sticker sheets.  

When will I get my package?

Subscription orders ship on the 4th of each month and shop orders on the next business day.  

Standard shipping times in Canada range from 3-5 business days, for the US 5-12 business days and internationally 5-15 days.  PLEASE NOTE: Delivery times can vary widely across countries (and even within them).  If you haven't received your package by the end of the above noted times, please reach out to me at amym@fourbearsstickerclub.ca

** IMPORTANT COVID-19 SHIPPING UPDATE **

Postal services have advised they are experiencing unprecedented volume and delivery times are expected to be extended an additional 5-10 business days.  If your country has stopped accepting international mail, we will reach out to you to discuss options as soon as it is returned to us.  

When will I be billed?

Renewals are processed on the 11th of every month.  

If you purchased a 3 or 6 month plan, it will renew on the 11th day of the month after the months (3 or 6) have passed, for the same number of months again.  If you'd like to make any changes, you can log into your account or email me at amym@fourbearsstickerclub.ca for help.

Can I pause my subscription?

You can't pause it indefinitely (what, no more stickers?!) but you can skip a month if you're all stocked up, the sneak peek isn't your cup of tea or to wait on shipping time frame improvements.  You can change your mind and unskip right up until the last day of the month.  Just log into your account to make the change.  The next month, you can skip again or continue.  If you have any troubles, send us an email at amym@fourbearsstickerclub.ca for help. 

Little Kids or Big Kids pack?

The Little Kids pack is geared toward ages 3-12 and includes scented and puffy stickers, a postcard - to decorate and send, along with activity pages every month.  Stickers tend to be larger and a little more "kawaii" - think cute, with more faces in unexpected places!

The Big Kids pack is intended for ages adults - lifelong sticker lovers and is loosely themed each month.  This may be the pack to choose for older teens. Check us out on Instagram for sneak peeks to see what is coming in the next month pack (@fourbearsstickerclub) or look at our past packs in the shop to get a feel for the type of stickers you'll receive.  

 If you still have questions, please reach out by emailing: amym@fourbearsstickerclub.ca